Systems Engineer

 jhalak
Atlanta, GA, USA
  7-10 Years
Posted on 02 20, 2019
Key Skills: Help people and organizations maximize IT up time and performance ;Provide Tier II support to Rocket IT clients ; Document activities, steps to resolution and process improvements

Job Description

The driving strength behind Rocket IT is a deep desire to help people thrive. For us, that means that we struggle for the highest possible good of our employees and their families, our clients and their employees, and for our community. We do this by acting as the IT department for local trades and providing them the strategy and support they need. We’re looking for another associate of our team, and that could be you.

 

Job Description

 

The Systems Engineer uses their broad experience and resourceful nature to resolve a wide variety of support requests from Rocket IT clients and employees. Working closely with the rest of the Help Desk team and utilizing state-of-the-art remote management tools, a Systems Engineer will provide Tier II support to help our clients thrive. The Systems Engineer role is ideal for smart, experienced problem solvers that enjoy resolving a wide variety of challenges in a fun, fast-paced environment.

 

Rocket IT has a robust culture based around our core values. We work and play by these values. They are:

• Connect with people- We are determined about developingmeaningful connections with the people around us, be it our clients, coworkers,or community.

• Be passionate stewards- We hire people who love what theydo and believe in our mission of helping others thrive.

• Find a better approach- We believe that anything worthdoing is worth doing well. Are you an innovator?

• Have a blast!- Working hard is important, but we also knowit’s important to have fun. We foster an open and combined environment thatfeels less like a workplace and more like a family.

 

Responsibilities

• Help people and organizations maximize IT uptime andperformance

• Provide Tier II support to Rocket IT clients

• Document activities, steps to determination and processimprovements

 

Qualifications

• 4-year college degree (IT relevance preferred)

• 4-6 years IT support experience (previous experience withan outsourced IT services provider preferred)

• Pass 1 Server 2008/2012 R2 Microsoft Exam (70-410, 411,412, etc.)

Ideal Personality Traits

• Strong desire to help others succeed

• Excellent listening and communication skills

• Attention to detail and a high level of accuracy

• Strong organization preferences

• Happy, enthusiastic attitude

 

Being authorized to perform the role in the U.S. is aprecondition to hire

Employment Type

Contract-to-Hire

Work Authorization

Security Clearance

Travel Required

Occasional

Duration

Contract

Domain Exposure

IT/Software

Direct Client Requirement

Yes

Working through a Preferred Vendor

Yes

Employer Details

Name: Shailesh Gajula
Company: jhalak
Location: Cumming,GA
Contact: (678) 712-7777

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